Billing & Collections

The Office of Billing & Collections - Responsibilities

The Office of Billing and Collections have the following responsibilities:

Current Rates and Fees as of July 1, 2017

Delinquent Process Presentation

Utility Billing Adjustments

Qualifying criteria for any adjustments can include, but are not limited to the following:


Payment processing 

Manual read information


Any customer who files bankruptcy, that includes any current active utility account, will be notified by certified mail that a new service must be established within 20 days of notification. In lieu of the bankruptcy filing, a 25% deposit may be required for the next service.

Garden Meter Process:

When submitting a garden meter adjustment it MUST have the following:

•    Pictures of the meter for the previous month and current month

•    Account number 

•    Date it is being submitted 

In order for your garden meter to be applied it MUST be turned in between the 1st and 10th of every month.

Your adjustment must be worth $6 or more to be adjusted on your bill, if it is not we will collect them until you reach the minimum amount. 

If you prefer to email information or have any questions, please send to

Contact Us

The Office of Billing and Collections is pleased to offer several payment options for your billing needs.

  • Pay Online Here
    • There is a 3% convenience fee with credit cards. There is no convenience fee for paying by check electronically. The online payment site is available 4 a.m. to 11 p.m. Daily.
  • In-Person: City Hall (135 N. Union Street)

Monday - Friday: 8:30 a.m. to 4:30 p.m.

Saturday & Sunday: Closed

  • Dropbox: You are able to drop off your payment at any time to the drop boxes located in front of City Hall. Payments dropped off are collected and processed the following business day.
  • Mail:  All Payments may be mailed to the following locations:

           - Personal Property:  P.O. Box 1271 Petersburg, VA 23803

           - Real Estate:  P.O. Box 1271 Petersburg, VA 23803

           - Utilities:  P.O. Box 1271 Petersburg, VA 23803

For Questions regarding payments please email: or call 804.324.5754