Utility Billing & Public Utilities  

Water & Sewer Services: Who to Contact:

🔧 Public Utilities

For new construction, major renovations, or any work involving water or sewer connections.
Public Utilities can check the status of existing water/sewer lines and provide official quotes for new taps, tap upgrades, or connection requirements to help you plan your project and ensure compliance with city standards.

💧 Utility Billing

For homes with existing water and sewer connections.
Utility Billing is the department to contact when you need to start, transfer, or stop water service. They also handle billing questions, payments, account updates, and meter‑related inquiries, ensuring your water account stays accurate and up‑to‑date.

Utility Billing Forms:

• New Utility Account Packet (Instructions, Application, Payment Information, Water Rates, Trash Collection, Termination)
• Change of Account Information Form
• Account Termination Form
• Leak Adjustments
  • Qualifying criteria for any adjustments can include, but are not limited to the following:
    • Leaks
    • Manual read information
• Garden Meter Process/Pool Fills
  • Water Meter Services (Sewer Taps, Hydrant Meters, Down/Up Sizing Meters & Irrigation Systems) 
    • Call Public Utilities Water and Wastewater Department (804) -324-5443.

Utility Billing Information: 

• Utility Billing Schedule 
• Current Rates & Fees